Warranty Terms & Conditions

Ibanez Instruments

Ibanez instruments sold in the United States and Canada are warranted by Hoshino USA. The following information is from the Hoshino warranty card. Please note that this information is only for Ibanez instruments sold by authorized dealers in the United States and Canada.

This Ibanez instrument is warranted to be free from defects in materials and workmanship to the original owner, subject to all the following terms and conditions:

Save Your Receipt:
Hoshino (U.S.A.) Inc. cannot perform any warranty service without a copy of your original sales receipt. The registration of this Ibanez instrument is important as it will allow us to keep you apprised of any improvements and / or upgrades made after your purchase.

Warranty Time Period:
The warranty periods for Ibanez instruments are as follows:

Electric Guitars and Electric Basses: one (1) year from the date of the original purchase, for the original purchaser.

Acoustic Instruments (guitars, basses, mandolins, banjos): lifetime coverage for original purchaser.

Electronic components of acoustic instruments carry a one (1) year warranty from the date of the instrument’s purchase.

Warranty Coverage:
This Warranty is given by Hoshino (U.S.A.) Inc., 1726 Winchester Rd., Bensalem, Pennsylvania 19020 ("Hoshino") only to the original purchaser of this instrument. Following an examination, Hoshino will repair or replace any part or parts of the instrument deemed to be defective under normal use and service during the warranty time period stated above. Any service performed on this instrument by other than Hoshino, or not specifically authorized by Hoshino, will terminate this warranty

This Warranty Does Not Cover:
(a) any non-factory-installed electrical/electronic components or tuning hardware

(b) damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity or abnormal strain

(d) damage in shipping

(e) the repair or replacement of expendable maintenance items including, but not limited to, strings, tuning machines, or scratched pickguards

(f) normal fret wear

(g) plating on metal parts

(h) cracking or other damage to the finish

(i) any damage from accessories (synthetic straps, etc.)

(j) an Instrument whose serial number has been defaced

(k) tonal characteristics (tone is a subjective matter and is not warranted)

(l) any instrument purchased from other than an authorized Ibanez dealer

(m) any instrument purchased second-hand, or used

(n) cases, gig bags, or accessories

(o) replacement parts purchased separately

To Obtain Warranty Service:
To obtain warranty service, the instrument must be returned to Hoshino at its address listed above. A return authorization number, to be obtained from the Hoshino Customer Service Department, must be written in a conspicuous place on the outside of the return shipping carton or the return will be refused. When returning the instrument for service under this warranty, a copy of the sales receipt establishing proof and time of purchase must be sent along with the instrument. All freight/shipping and insurance costs associated with returning the product must be prepaid by the original owner. End users may also seek warranty service from an Authorized Ibanez Service Center, a listing of which can be found HERE.

Warranty Limitations and Disclaimers:
Hoshino’s sole and exclusive responsibility shall be as provided under this warranty and, UNDER NO CIRCUMSTANCES, SHALL HOSHINO BE LIABLE FOR ANY INCIDENTIAL OR CONSEQUENTIAL DAMAGES. THIS LIMITED WARRANTY IS YOUR EXCLUSIVE REMEDY AND IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED; ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. No person, whether or not an agent, is authorized to make or assume any obligations other than those stated in this warranty.

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Ibanez Amplifiers and Pedals Warranty

Ibanez amplifiers and pedals sold in the United States and Canada are warranted by Hoshino USA. The following information is from the Hoshino warranty card. Please note that this information is only for Ibanez instruments sold by authorized dealers in the United States and Canada.

This Ibanez instrument is warranted to be free from defects in materials and workmanship to the original owner, subject to all the following terms and conditions:

Warranty Time Period:
The Ibanez amplifier and pedal warranty provided herein is for a period of five (5) years from the date of the original retail purchase.

Warranty Coverage:
This warranty is given by Hoshino (U.S.A.) Inc. only to the original purchaser of this amplifier or pedal. Following an examination, Hoshino will repair or replace any part or parts of the amplifier or pedal deemed to be defective under normal use and service during the warranty time period stated above. Any service performed on this product by other than Hoshino, or not specifically authorized by Hoshino, will terminate this warranty

This Warranty Does Not Cover:
This Limited Warranty does not cover any of the following:

(a) any product that was rented or leased before or after the original retail purchase of the product;

(b) any Ibanez ten-watt amplifiers;

(d) any damage or defect in the product due to accident, modification, tampering, negligence, misuse, abuse, neglect, alteration, normal wear, extremes of temperature or humidity, or abnormal strain

(e) any damage to the product in shipping

(f) the plating on the metal parts of the product

(g) any product whose serial number or model number has been altered, tampered with, removed or defaced

(h) any tonal characteristics (tone is a subjective matter and is not warranted)

(i) any product purchased from other than an authorized Ibanez dealer

(j) any instrument purchased second-hand, or used

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LIMITED WARRANTY

LIMITATIONS AND DISCLAIMERS.

HOSHINO DISCLAIMS ALL OTHER EXPRESS WARRANTIES. All IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. HOSHINO SHALL NOT BE LIABLE FOR ANY LOSS OF USE OF THE PRODUCT, ANY INCONVENIENCE, ANY OTHER LOSS, ANY LOST PROFITS, OR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING IN WHOLE OR IN PART OUT OF OR IN CONNECTION WITH THIS LIMITED WARRANTY, OR THE BREACH OF THIS LIMITED WARRANTY, OR THE USE,

PERFORMANCE OR MAINTENANCE OF THIS PRODUCT.
Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts, so these limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

This limited warranty does not cover any representation or warranty made by any person, including any Ibanez dealer or any employee of Hoshino, beyond the provisions of this limited warranty.